- Responsible in ensuring that the organization is meeting the customer’s requirements on a day to day basis. - Responsible for providing accurate responses to email for a car service application - Responsible in giving the best possible customer service practice while keeping the company’s business needs in perspective. - To resolve customer’s issues and concerns via email - Contributes to team effort by accomplishing related results as needed. - Processes escalations from Level 1 - (Awarded as One of the Top Performers; Month of April, May & September 2016)