I have been in the customer service industry for going 4 years now. Through these years I have acquired skills and knowledge such as but not limited to: Zendesk Fresh Desk Shopify Lime Light Cold calling, Apppointment Setting, Customer Service and Chat Support I am also proficient in uing MSOffice products such as MSWord and MSExcel My most recent job is being a campaign manager in appointment setting account im the one monitoring agents and also im working as customer service representative in an online dating courses sites. I am the one checking the customers orders. Helping them with their queries and managing their accounts.Being a customer service representative needs a lot of patience but for me I love helping people with their concerns. My secret is to treat every customer as a friend. Whatever their mood is I can help them.