I'm Jose Patiño. I've worked as a Quality Analyst for 3 years and Customer Service Representative for 3 years as well. I speak English (C1), Spanish (native) and Portuguese (intermediate). I've worked for companies like Airbnb, FitBit, TXU Energy, Miami Herald. As a customer service representative I can: take inbound calls, make outbound calls, send messages, chat with users, provide troubleshooting steps, assist the users with any inquiries or concerns, escalate the main issues to the relevant teams and provide solutions.