• Handle customer enquires via phone, chat, and email. • Open customer accounts by recording account information. • Maintain customer records by updating account information. • Resolve product or service problems by clarifying the customer's complaint. • Determining the cause of the problem. • Selecting and explaining the best solution to solve the problem. Expediting correction or adjustment. • Following up with the concerned department to ensure a resolution is provided to the customer. • Recommend potential products or services to management by collecting customer information and analyzing customer needs. • Preparing product or service reports by collecting and analyzing customer information.