(As a Customer Service Representative I handle retail department, in this case I handle customers who have issues, feedbacks, complaints on their retail orders such as delivery issues, feedback on delivery agents or on the sellers and complaints on delivery agents or on the sellers)
● Taking care of issues shopping from Amazon in retail business.
● Resolving the issues occurred while retail shopping by issuing appropriate resolutions.
● Taking care of return related issues while shopping by arranging a drop out or pick ups, depending upon the situation and the condition of the customer as well as the product.
● Taking care of issues with subscriptions on cancelling, renewing and changing payment methods.
● Identifying the customers who abuse the concessions issued by Amazon, this is a very important part, so that we can help our regular customers properly.