- Engaged with customers through various channels, including email, chat, and phone,
to provide support and resolve issues.
- Utilized HubSpot, Slack, Zendesk, and Freshdesk to manage customer interactions,
document cases, and ensure timely issue resolution.
- Troubleshot technical problems, identified root causes, and implemented effective
solutions to enhance product functionality.
- Collaborated with cross-functional teams to address customer concerns and improve
overall product and service quality.
- Played a key role in promoting and selling products based on customer needs,
contributing to revenue growth.