• Engaged with customers through various channels, including email, chat, and phone,

to provide support and resolve issues.

• Utilized HubSpot, Slack, Zendesk, and Freshdesk to manage customer interactions,

document cases, and ensure timely issue resolution.

• Troubleshot technical problems, identified root causes, and implemented effective

solutions to enhance product functionality.

• Collaborated with cross-functional teams to address customer concerns and improve

overall product and service quality.

• Played a key role in promoting and selling products based on customer needs,

contributing to revenue growth.