Answer inbound calls, chats and emails to facilitate customer service. • Answer incoming calls and emails, providE frontline customer support or assistance with product and service transactions. • Demonstrate excellent communication skills in resolving product and consumer complaints. • Develope strong customer relationships to encourage repeat business. • Use proven techniques to de-escalate angry customers during telephone interactions. • De-escalate problematic customer concerns, maintaining calm, friendly demeanor. • Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. • Make outbound calls to obtain account information. • Field customer complaints and queries, fast-tracking for problem resolution. • Remain calm and professional in stressful circumstances and effectively diffused tense situations Led cross-functional teams to successfully deliver multiple projects on-time and within budget.