Honest. Reliable. Trustworthy. I have been in the BPO industry for over 15 years doing customer service/billing/technical support/sales/call support. Recently, I am generating sales for 2 UK based companies. Yes, I am expert in it. Customer Service is what I like to do. My detailed-oriented, hard-working, quick-thinker-on-her-feet professional traits are highly valued, especially when dealing with customers. In addition to my upbeat personality, I know that I can certainly be an asset for the right Client. My online work experience and strengths include: • Customer related escalations handled professionally via Email, Live Chat, and Social Media mediums (eg. Facebook, Yelp, Instagram, NextDoor, Twitter etc) • Client Account Management/Follow up/Feedback • Team Management/support/Billing/ Customer services • Process/Project Management (including Creation, Implementation and troubleshooting) • Administrative & Information Management • Document & Presentation Creation • Basic Team Member Recruitment • Ticketing & CRM software setup Expert in: 1. Generate 200k+ sales in 1 month from last 1 year. 2. Provide solutions to generate sales 3. Responsible for all customer-related services. 4. Provide feedback from customers to excel in the field. 5. Customer handling. In the last few years of freelancing, I have been able to build a valuable working relationship with a few of growing startups. My contributions helped in the building of their business model and brand into successful companies. Let me be the One to assist in your company's growth and success. I look forward to hearing from you with any questions or concerns.