Customer Service Representative

Objectives: 

 To obtain a challenging and dynamic Customer Sales Representative role in a reputable organization where I can utilize my exceptional sales skills and customer service experience to drive business growth and maximize customer satisfaction. Summary:

  Dedicated and results-driven Customer Sales Representative with 2 of experience in achieving sales targets, building customer relationships, and resolving customer issues in a timely and professional manner. 

 Possess excellent communication, negotiation, and problemsolving skills with a strong focus on exceeding customer expectations and driving business growth.

 Professional Experience: 

SMS INDUS, Sialkot, Pakistan

 Customer Sales Representative, 

1-10-2020 TO 1-10-2021 

 Responsible for driving sales growth and revenue through effective customer relationship management and consultative selling techniques. 

 Consistently achieved and exceeded monthly and quarterly sales targets by upselling and cross-selling products and services. 

 Developed and maintained strong relationships with existing and potential customers to maximize customer satisfaction and loyalty.

  Managed customer inquiries, complaints, and issues, and provided timely and satisfactory resolutions to maintain positive relationships. 

 Collaborated with cross-functional teams such as marketing, product, and finance to identify and capitalize on sales opportunities and improve the customer experience.

  Maintained accurate and up-to-date sales records and reports to measure performance and identify areas for improvement.

 Datavision, 

London, UK 

Customer Service Representative,

 7-12-2021 TO 5-12-2022

  Provided exceptional customer service and support to customers via phone, email, and live chat. 

 Resolved customer inquiries, complaints, and issues in a timely and professional manner to maintain customer satisfaction. 

 Maintained accurate and up-to-date customer records and reports to monitor and improve service quality. 

 Collaborated with cross-functional teams such as sales, marketing, and operations to identify and resolve customer issues and improve the customer experience. 

Education: 

 BS IT , 

University Of Gujrat

 Skills:

  Excellent communication and interpersonal skills 

 Strong sales and negotiation skills 

 Customer-focused approach 

 Ability to multitask and prioritize tasks effectively

  Proficient in Microsoft Office and CRM software

  Detail-oriented with strong analytical and problem-solving skills

 References: 

 Available upon request.