I'm a dedicated customer service representative with a more than 3 years experience with a goal of helping and adapting to meet clients' needs.
I am also assigned as an Assistant Team Leader in an outsourcing company where I get to deal with the global market and suppliers. My main roles are:
- Answering all email queries.
- Communicating directly with supplier and customers through inbound and outbound calls.
- Email management and resolving cases/issues from customers.
- Coaching and evaluating employees; And making daily and weekly reports.
I am also tech-savvy person and can learn any application easily. I am a very organized and detail oriented which help me to learn fast and work with minimal supervision.