I've been with the Business Process Outsourcing Industry since 2012 and I would say that it is something that Im well-equipped for. I started with Sitel Philippines, wherein I just started as a Customer Service Representative handling inbound calls to cater Financial Account such as credit card inquiries, filing lost reports, providing support with their accounts and being passionate in everything I do , in just a month time I was transferred to the next level which is to be a Dispute Specialist. I was able to create dispute cases, input case analysis and documents to needed to proceed. Being a critical thinker, it was that easy for me to handle different kind of problems and make to sure to offer the right solution. Providing excellent customer service is one of the biggest factor that I am being awarded and recognized by different clients with their commendations and survey experience feedback. Making them feel that they are in a good hands are something that is important for them