I have 5 years experience as a Customer/Technical Support Agent in one of the biggest company here in the Philippines supporting U.S and Australian clients/customers I was highly trained to be a Universal Agent, in which we have to support Billing Account, Technical Concerns and at the same to provide them the best customer service by making sure that we provide faster Issue resolution and ensuring the customer's privacy/Security of their account. Throughout the years, I have learned how to work under pressure with the team and for me, may it be personal or work related, I always ensure my clients/customers that they will be delighted to the service I can offer. I also learned to hone my skills such as patience, time management, team work, attentiveness, providing empathy and flexibility. I am willing to learn or get familiarize about the products to support my clients/customers very well and for me to be confidently able to provide the best customer service. I am a full-time/part-time Freelance