Hello, I am Bernadette Leano; 24, and I have a 2 years customer service experience. I was affiliated with eBay Australia under ePerformax Contact Center up until Nov 15, 2013 when I decided to let go of my job and do some charity works to the megatyphoon victims here in the Philippines. My company's address is: ePerformax Contact Center Cebu, 3/F JY Square, Salinas Drive, Lahug, Cebu City, Cebu 6000. For the last 9 months, I've been affiliated by one of the call center nearby my location which is The Results Company Mactan and I handled Sprint Telecom account there as Customer Care CSR. The address of The Results Company Mactan is The Results Company, Ground Floor, One World Mactan Newtown, Mactan, Lapu-Lapu Cuty, Cebu 6015. Right now, I am planning to get a new homebased job that is more likely the last job I'm committed with. I am unemployed since October 14, 2014. I've been a Trust & Safety rep on eBay AU for a year. We handles disputes, mediation, refunds, cases on buying and selling and such. After a year, they promoted my team to what we call E2M (eBay to Member) Account Team, in this, we handled accounts suspensions & restrictions and help our member on how they can lift them. I've been with E2M Team for 6 months too. Had enough training on communication. I also had experiences on answering emails on the said company as we are also trained to do so. I've been a Top Agent for two consecutive quarters. I am located in Cebu, Philippines. I am a fast learner person so rest assured I can work on your product specifics ASAP. I am a good communicator as I passed Global Communications and Management Academy trainings too. With Sprint, I handled Segment 1 to Segment 5 calls. Billing, basic knowledge about the plans we offer, troubleshooting, activation and a whole lot more are the examples of the calls I took. Both in these two companies I worked, we answer emails and chats at the same time (onset of the