- provide resolution to the customer depending on the request
- provide other options if option one is not available
- make sure to make the customer happy and satisfied with the service
- make the customer understands the reason why he/she is having that situation
- deliver a good quality results
- becoming a team player and cooperate with the action plans provided
- make sure to hit the target upon the clients request
- before answering the customers concern make sure to understand the problem