Experienced Customer Service with over 7 years of experience in the Business Process industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Dedicated Customer Service Training Specialist with years of experience in driving personnel development and performance. Talented in developing and delivering programs to meet specific training needs of BPO organizations. Freshdesk and Freshchat proficient. I can help you maintain satisfied customers. When I got promoted, I was able to work face to face with clients to discuss their business demands. Met with business leaders to come up with a strategic plan and successfully hit the targets needed by clients. I have received multiple certificates for my performance and recently received an award as the Top Trainer. As a Product Specific Trainer, I have trained people new to the industry and supported them once they go live as a customer service support. I always told my trainees that it is important to know the products, processes and excellent call handling. The key is to think as if they were on their customer's shoe and always connect with the customer by getting their buy-ins. I may have been promoted as a trainer but I have decided to quit the corporate office because of the current pandemic. I have always been thinking about working at home and now I could say with my experience, I would be excellent at any customer service jobs available.