Customer Service Representative

1. Attracts potential customers by answering the products and services questions; 2. Maintains customer records by updating account information; 3. Resolve products and services problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; 4. Recommends potential products or services to management by collecting customer information and analyzing customer needs; 5. Prepares product or service reports by collecting and analyzing customer information; 6. Contributes to team effort by accomplishing related results as needed;