I have months of professional experience as a Customer Service Representative in the BPO Industry. I experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concern without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company. I'm confident in my ability to make anything I put my mind to success. I work quickly and confidently because I love what I do, I'm extremely motivated and a great manager of time, I learn quickly and I have strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.