As a Customer Service Representative, I will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services. My goal is to ensure a positive customer experience and enhance customer satisfaction. The list below is my key responsibilities as a customer service representative. 

• Respond to customer inquiries via phone, e-mail, and chat in a timely and professional manner.
• Provide accurate information about products and services, including pricing, availability, and features.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain a positive attitude and build rapport with customers.
• Document customer interactions and maintain detailed records in our CRM system.
• Collaborate with team members and other departments to improve customer experience.
• Stay updated on product knowledge, company policies, and industry trends.
• Participate in training sessions and contribute to team goals.