I work as a chat support specialist where I help Uber driver applicants needs help with their documents and making sure they provided a correct document or what documents needs to provide, also creating reports to get their background checked done fast. Over the past 10 months, I've had the privilege of serving as a Chat Support Representative within a dynamic BPO companies. My journey in customer service began by fielding inquiries and assisting clients with the verification process for their applications. My role extended beyond just answering questions – I strived to create a seamless and positive experience for each individual, ensuring that their needs were met with precision and care.