Customer Service Representative

I offer customer support, in voice inbound and outbound calls, chat and email. 

I have experience in product service, billing, and technical concern

I have been part of a retention team that prevents customer disconnection and a back end support that handles more on product services 

I am a Documentation Staff for 2 years, for import and export 

I was a representative that handles American, Canadian and Australian account. 

I am knowledgeable in using Excel, Email, Social Media and Websites

I am certified in E-commerce and Social Media Management.