Service Dispatcher/Customer Support

As a call center agent, I have extensive experience in providing customer service, handling multiple phone lines, and resolving various types of issues. I am adept at using various software programs and systems, including customer relationship management (CRM) tools, to support efficient and effective communication with customers and colleagues. I have also developed strong problem-solving abilities, a keen attention to detail, and excellent time management skills that would be essential in any administrative support role. 

Tools I use are:

- Google Suite

- Genesys Interaction Desktop

- Cisco

- 8x8 Softphone

- Amazon Connect Softphone

- Zendesk

- Canva

- Zoom/Skype