I am organized and pay great attention to detail. My positive demeanor and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers. I think well on my feet and am a natural problem solver. I understand good customer service is paramount when working on the phones. I understand how to use call center equipment, computer databases and headsets. I know the importance of using provided scripts when speaking with potential customers. I am very persuasive and understand how to keep people on the phone. Through my experience, I have become adept in overseeing a wide variety of customer-facing responsibilities while demonstrating a steadfast commitment to maximizing customer service and satisfaction.