Hi there, Look no further. I am the lady for the job, and this is why. I have vast experience in customer service from various fields. I have worked on with ZenDesk for the last 4 years and have a response rate of 1 minute and 30 seconds and can chat to up to 4 clients at a time. I also have email correspondence experience on a customer service level, as well as a complaints and compliance level. Calls, emails, chats, frontline, I have done it all. I have worked with clients from the UK, Australia, New Zealand and Canada. This has given me an understanding of the different backgrounds and how soft skills can make the interaction sucessful.