I have 4 years of proven experience providing customer service for an Australian e-commerce business. I am very proficient in the use of Shopify, Outlook, Zendesk, Teamwork and Gmail and LiveChat. In addition to my strong customer service skills, I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. I am detail oriented, have a lot of common sense, hardworking and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I also possess excellent communication skills both oral and written.