> Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns My name is Yuri. I’ve spent most of my professional career in the BPO industry. All those years were with customer service. I started off as an agent and handle Technical Support, billing and sales for voice, chat and email platform. I received multiple awards and incentives almost month per month within the span of 3 year in when I was an agent and then I got promoted as a Quality Analyst where I monitored calls to ensure the quality of service we provide to our customers. Looking forward to hearing from you Thanks,