I’ve been with the BPO industry for 11 years. Handled Sales, Customer Service, Financial, and Tech Support in a call center environment. Catered to clients like Dell and Ooma. Worked as a Team Leader that provides support to representatives to exceed target and deliver excellent customer service. Providing support services through strong interpersonal skills, unsurpassed organizational abilities, collaboration with other departments, and highly successful career experiences. I gained considerable customer service skills whenever handling escalated calls, chats and email. I was able to developed good client relation and harmonious working relationship among my team members. Administrative tasks includes serving as a point of contact for any team members technical or administrative needs (collaboration with Technical service desk; HR; Security; Clinic).