Ranjit Sharma ____________________________________________________________________________________ Professional Summary Customer service focused Technical Support Specialist with 9 years career experience in help desk environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Core Qualifications Customer service-oriented Help Desk Globiva Services Pvt. Ltd - Ola Cabs, UK Jan 6th 2020 – April 30th 2020 ?Handle incoming requests from customers and ensure that issues are resolved accurately. TelePerformance – Amazon, North America Oct 15th 2019 – Dec 31st 2019 ?Handling incoming web chat of the Amazon customers having inquiry or issue with their purchase, delivery, replacement and refund. Amazon Development Centre, Kolkata June 2019 – October 2019 ?Handling inbound calls of Domestic customers related to their purchase, delivery, replacement or refund including prime-video services. ?Provides expertise on benefits of product and service offerings. ?Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems ?Maintaining notes rela