Job Description Duties and Responsibilities

Sales Associates

• Handling inbound and outbound calls.
• Chat and E-mail support.
• Appointment Setting.
• Responsible for all sales activities.
• Responsible for ensuring that the customer received an adequate level of service and help with their question and concern.
• Interact with customers to provide information to inquiries about products and services.

Customer Service and Technical Support Representative

• Handle customer inquiries, complaints and provide information on products and services (billing, product inquiry, after-sales process, and technical concerns).
• Provide accurate information access network resources regarding technical issues and rapidly support appropriate solutions to a problem to satisfy a customer.
• Troubleshoot technical problems, provide step-by-step instruction to help customers to get back online. 
• Follow up and escalate calls and reports to the appropriate department. 
• Tracking all changes and working with internal teams to ensure optimal performance and response time.