As a customer service and sales professional, I have spent the last several years honing my skills in building rapport, developing product knowledge, overcoming objections, converting leads and getting results. I have worked both inbound and outbound campaigns for companies across many industries, including Retail, Vacation, Cruise, Automotive, Food/Edibles, etc. My work has primarily been focused on the B2C campaigns and I specialize in customer service and getting customer feedback. However, I also have experience with lead conversion and generating sales. I have experience working with various phone systems, VPNs, client specific software, and CRM software.