• Effectively able to articulate clients needs through active listening and educating clients on updated policies and procedures while tailoring a solution to each clients needs • Manage over 400 company employees accounts handling health and insurance enrollment, policy changes, billing, and any general client or carrier questions • Coordinated communication between company and customers concerning claims, premium increases through attention to detail, customer service focus; helped retain customers despite communicating unfavorable news • Communicated daily with providers in high volume call center in regards to claims and appeals, verification requirements and assuring issue resolution • Rectified customer billing and policy questions through detailed understanding of accounts and analyzing data to provide accurate numerical information