Customer Service Representative with over 10 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. - Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services - Used extensively Salesforce, Siebel, Zendesk - Received an average 97% VoC. -Research complicated cases without prompting to provide more comprehensive service to customers Software: Zendesk, Salesforce, Siebel Experience with Microsoft Office – Word & Excel Excellent communication skills with a focus on customer service 70WPM Typist