I am a qualified and adept individual with a background in customer service. I have 3+ years working experience in sales as well as the BPO sector combined. I have training in customer service which includes handling inbound and outbound calls, revolving queries and providing basic support. I am also apt to provide customer service via chat and email. While pursuing my Bachelor Science Degree in Human Resource Management at the University of the West indies I also received training in marketing which is would be useful for any sales and marketing role. Given my written and oral communication skills a well as my proficiency in the English language I am also a capable writer and thus keen to provide services in writing and as well as proofreading. I am proficient in the use of Microsoft office including applications such as Outlook, Word, Excel and PowerPoint. Overall, I am driven and goal oriented thus capable of completing tasks timely and efficiently and thereby achieve my goals. I am also organized and detail-oriented and therefore always striving for quality and excellence. I look forward to working with you ??