A Customer Service Specialist, is the front liner and liaison in providing top rated service and product information needed and as per required by the client or customer. They also provides necessary solutions to any arising issues from the clients account with accurate efficiency and discretion. Patiently emphatic & passionately communicative, their target is to ensure an excellent service standards,respond efficiently to the customer's inquiries, complaints and maintain high customer's satisfaction & retention. Skill Sets Manage large volume of calls Identify and assess the customer's need to achieve satisfaction Build sustainable relationship with customer and their accounts Provide accurate, valid & complete information by using the appropriate tools & methods Handle complains in timely manner, provide solutions & alternatives withing time limit Follow up to ensure good relation and retention with the customer Keep tab of the customer interaction & process customer's account Follow communications procedure, guidelines and policies Provide an extra mile service whenever you can with your clients.