• Place and receive calls to customers in line with company guidelines. • Utilize up-sell opportunities in achieving quality sales for the team. • Handle and resolve customer complaints. • Provide customers with product and service information. • Complete call logs and call reports as necessary and update them timely in the database. • Utilize up-sell opportunities in achieving quality sales for the team. • Resolve customer queries, ensuring that a high standard of customer service is maintained. • Identify and escalate priority issues, and route calls to appropriate departments whenever necessary. • Responsible for researching invoice inquiries and disputes, updating customer data, processing credit memos, researching deductions, resolving disputes and responding to customers.