I've been working in the call center industry for nearly 10 years. I've been a technical support representative for about 2 years and customer service representative for nearly 5 years. The last position i held was a member of the Escalations Team for a reputable Cellphone service provider in the US. I've been an escalations specialist for about 3 years. I've been dealing customers with different personalities, irate and calm, but there's only one common goal - to provide excellent customer service efficiently.