I have over five years of experience in customer service. Recently, I worked in the logistics department, where I handled billing disputes, filed claims with couriers for lost and damaged packages, made outbound calls, managed emails, and performed basic data entry using Airtable.
Prior to that, I spent three years in the BPO industry as a customer service representative and technical live chat support agent, followed by a brief role as an appointment setter and document reviewer.
I have good phone etiquette and am always eager to learn new skills that will help me further hone my abilities. I am efficient, a fast learner, and highly adaptable.