Inbound and outbound Technical and Customer Service Representative for 7 years. Responsible to correspond to customers’ wants to Clients’ products, solutions and services. Appointed as Subject Matter Expert and Point of Contact. Tasked to handle escalated matters and supervisor calls, both for in-coming and outgoing calls. Duties also include tracking of Service Level, monitoring calls for Quality Assurance, responding to e-mails and instant messages. Utilizes the ability to multi-task by way of effective listening, probing skills, obtaining pertinent information and encoding data. Proficient knowledge of Microsoft Office programs. Excellent verbal and written English communication. Skilled in data encoding. research, multi-tasking and documentation. Able to type 30-35 words per minute. Specialist in Customer Service. Expert in Email, Chat and Telephone Handling.