Hi! My name is Danica Mae Mendez. An experienced Customer Service and Sales Specialist. For over 5 years, I am passionate and skilled in customer care, support, logistics, and multitasking. Proficient in responding to customer complaints and finding solutions to meet and exceed customers needs. Before I started my journey as a Freelancer, I've worked with different BPO companies where I am trained well and where I've learned how to become an efficient worker. I was with one of the biggest accounts such as Cisco,Belkin&Linksys,AT&T, Directv, and Telco. I've dealt with a different type of customers and dealing with customers and make customers happy is my passion. My long-term experience in this field has taught me how to meet and exceed each customer's expectations with service that sells. I currently provide a number of services for my clients and I welcome challenges as well. My goal is to provide excellent service and deliver exceptional results to my clients and help them achieve their business goals. My clients business is my top priority. I am Experienced in: Managing Online Store -Order Fulfillment -Process Orders/Replacements (Client capacity) -Issue Refunds (Magento) -Tracking of Orders -Manage Social Media Accounts (Facebook, Instagram, Twitter&Snapchat) -Social Media post -Customer Service -answer email tickets using Zendesk -I am proficient in MS Word, Google Docs/Spreadsheets & MS Excel -Can provide technical support -Can provide phone support -Can provide email support ( Zendesk) -Can provide live chat support Lead Generation task Administrative Task Appointment Settings Transcribing audio files Manage calendar Basic photo/video editing Let me prove to you that my services are worth to have.