Friendly and courteous Customer Support Specialist with extensive experience working as a liaison between consumers and corporations, in various industry’s. Has good interpersonal skills, the ability to resolve customer issues and I have a knack for remedying conflict. Excellent  organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated individual with management experience. 

Duties include but not limited to:

• Maintain customer accounts and record account information.
• Oversee customer financial accounts and process customer adjustments.
• Make product recommendations or services to customers based on their needs and preferences.
• Oversee a team of customer service representatives and ensure they meet monthly quotas.
• Follow communication guidelines, policies and procedures.
• Upgrade and cancel customer accounts by customer request.
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
• Reach out to customers via email and telephone to verify account information.
• Ensure customers are satisfied with their purchases or service.
• Assist customers in placing orders, fulfilling refunds and handling exchanges.
• Oversee product recalls.
• Use sales computer technology to maintain customer records and orders.
• Cold call potential customers.
• Inform existing customers of promotions and deals.