I am a highly motivated Customer Service Expert and have been in the call center industry for 13 years assisting US-based companies or clients in providing quality customer support through phone, email, and chat. I have been part of the management team as a Team Leader and have a proven ability to guide, train, and support Customer Service Representatives in providing customer satisfaction. I am a self-starter, fast learner, team player and have strong interpersonal skills that made me fit in the customer service industry. I have a proven ability to organize time, work with minimum supervision, and hit targets consistently in a fast-paced environment.