• Responding to queries. • Answering telephone calls. • Providing assistance to customers. • Drafting letters. • Accepting mails and parcels. • Being polite. • Having good written and verbal communication skills. • Being able to handle critical issues. • Having IT skills. • Being responsible and trustworthy. • Having basic math skills. • Being able to work alone or with a team. • Having a true desire to help people. • Being able to work under stressful circumstances. • Being friendly