I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is a key and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent and Personal Assistant I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn new things that will enhance the way I work and will fully familiarize myself with the product in order to provide the best possible support to customers. I am also fluent in French, Haitian Creole so I can help your customers in every way their need to. I am a full-time freelancer and can work with US. business hours. I am dependable, adaptable hardworking with respect to working hours. I look forward hearing from you ! Best regards,