I am an expert in Customer Service, I help businesses and Companies answer customers queries, recommend solutions and guide product users through features and functionalities, I also help to identify needs and help customers use specific features.

I analyse and report product malfunctions, monitor customers complaints, gather customers feedback and also follow up with the customers. I provide assistance with onboarding and update customers about new products and services.

I understand that the company or business growth is tied to the customers satisfaction, for that I am patient, humble, attentive, appreciative. I have a great communication skill, I use my time well. The best part of my job is that I remain professional no matter the type of customer I am dealing with.