? Handles customer inquiry thru Amazon Seller Center ? Follow up with different sources such as Walmart, Lakeside, Sears etc. . with regards to customer’s purchased item at Amazon ? Follow up with different shipping freights for deliveries and status of the delivery – check of tracking numbers for the items ? Responding to issues such as service inquiries & problems ? Handling customer escalations and all customer relations issues. Dealing with customers and clients in a courteous, professional and diplomatic way. Establishing and maintaining positive customer relationships and able to handle complaints, aggressive customers and difficult situations.