Documenting customer interactions
Handling customer complaints
Responding to customer inquiries
Collecting customer feedback
Processing orders and transactions
Resource
Information
Understanding customer concerns
Develop a rapport with customers
Encourage customers to complete surveys
Troubleshooting tech problems
Working as part of a team
Assist the sales team
Attend weekly staff meetings
Communicating with customers through various channels
Monitoring customer satisfaction levels
Pitch ideas for improving customer care
Process requests
Provide general customer support
Respond to reviews
Analyzing and reporting product malfunctions