Seeking a professional who likes helping people and solving problems? Need help motivating and driving results for your team? - Look no further! "Investing in great customer care representative isn’t a luxury, it’s a necessity."
Experience as Customer Service Team Supervisor for 4 years. Leading a team of not more than 15 agents. Acting as a Senior Manager during weekends assisting a team of at least 5 with not more than 15 agents per team.

With over 9 years of successful experience in the service industry, I understand that propelling a company’s mission through every customer interaction is key to fostering long-term loyalty — and that’s exactly what I’ll do as your customer support specialist. I’m a self-starter and I have an upbeat personality that clients and customers appreciate. I take pride in conducting myself in a professional manner when representing a company.

Additionally, I am adept at ✔ Consulting with customers to evaluate their needs, determine the best services, and suggest additional services that may be of interest. ✔ Providing excellent customer support via Email and Chat. ✔ Maintaining up-to-date knowledge of services, procedures, and regulations to ensure accurate and effective service. ✔ Cross-training in order to assist other departments or in other roles as needed. ✔ Managing a team of 10-20 people and coaching people to achieve the desired company's KPIs.

I am proficient and knowledgeable with: ◾Shopify ◾Zendesk ◾Freshdesk ◾Asana ◾Ring Central ◾Dialpad ◾VRBO ◾Booking.com ◾Expedia ◾Guesty ◾Cloudbeds ◾Tripe ◾Beyond ◾Pricing ◾Breezeway ◾Zillow ◾Mailchimp ◾Bitly ◾Lastpass ◾Toggl ◾Skype ◾ Gdrive ◾Excel ◾Dropbox ◾Digisign ◾Later ◾Hootsuite and a lot more! 

Excited to be working with the winning team! Talk to you soon!