Customer Service / Tech Support / Helpdesk
- I have a broad background as a Customer Service Specialist and Technical Support for both inbound, and outbound accounts.
- I've also gained knowledge in HelpDesk support through chat and e-mail and a bit of experience in Sales.
- My experience of over 11 years in the BPO industry allowed me to adapt, improve my logical and problem-solving skills, as well as build strong attention to detail.
Data Entry / Word Processing
- I aim to deliver high-quality output required by clients through efficient administrative support tasks including but not limited to word processing, data entry, form conversion, data analytics, and transcribing audio and presentations.
- In my 11 years of work experience, I have gained proficiency in using Microsoft, Google Suite, and other software.