Telecommunications, multiple lines operations, email and chat communications, Networking, tax products support, email and account access, collections, account receivable, typing 25 wpm, software support for mobile devices, PC,and MAC, payroll, troubleshooting client’s services for e-mail and internet connectivity WAN/LAN configuration assisted client’s setting up voicemail, changing home phone numbers, assisted technicians with new client’s services and troubleshooting, took payments, payment arrangements, and detailed bill review with clients. Order of new services, PC setup using TCP/IP, and troubleshooting VoIP services.