As an employee of Sykes from 2008 to 2012 under the Telco industry, I was able to do customer service, technical support and email support across the US and Canada for different types of customers whether they are just normal individuals or business owners of all sizes. I provide top quality support for different issues such as mobile data issues, phone network issues, mobile handset issues or simply providing product information to customers. I am also efficient in implementing new processes for the operations team and support team. I am experienced in using tools such as Peoplesoft CRM and I am willing and eager to learn new tools that would help me in doing my job for you and for your team.