I may be new to freelancing but I have more than 12 years of Customer Service and Technical Support experience in one of the top BPO companies in the Philippines. I am an extremely versatile individual and my ability to adapt to change is top-notch. I am drawn to all things customer service and technical support related - via email, chat, and phones. During my 12-year working experience, I have performed various roles in the BPO industry from being a customer service representative to technical support representative (voice, chat, and email) and also a Subject Matter Expert. I have been with a technical support account for more than seven years including almost two years as a Subject Matter Expert. I am willing to provide my service to Upwork employers who need my expertise.